Business Systems Analyst, Fraud

$65,900 - $119,000/Yr

T-Mobile US - Bellevue, WA

Full-time

Bellevue, WA

Telecommunications

About the position

The Fraud Management Technology team at T-Mobile is seeking a skilled individual to gather, analyze, and document business requirements, use cases, and user stories. This role involves end-to-end initiative management, including strategy engagement, requirements writing, results testing, defect management, and enhancement identification. The position serves as a liaison between Fraud Management and IT to ensure successful delivery of technology initiatives that align with Fraud Management goals, facilitating communication between business units to meet organizational objectives.

Responsibilities

• Gather and document business requirements, user stories, and use cases to support Fraud initiatives.
• Manage initiatives using the internal fraud initiative process framework.
• Oversee a portfolio of projects to ensure timelines are met.
• Create and maintain Change Request (CR) documentation for assigned initiatives.
• Review initiative documents to analyze fraud risk and ensure requirements are met.
• Assist in the project management of assigned initiatives.
• Ensure team and Fraud Management are aware of potential impacts and proactively assess for future impact.
• Lead and document the requirement gathering process.
• Write clear and concise business requirements.
• Manage and prioritize multiple initiatives and tight deadlines.
• Coordinate needs and functionality between cross-functional teams within the Enterprise.
• Host meetings and document all action items.
• Work within Fraud Management and IT timelines and hold participating teams accountable.
• Identify and document potential process improvements.
• Determine project roadblocks and solve issues independently.

Requirements

• Bachelor's Degree (preferably in a quantitative field).
• 3+ years of project management or coordination experience.
• 3+ years of requirements gathering and writing experience.
• 3+ years of use case and test case development and execution experience.
• 2+ years of systems analysis and strategic business information systems experience.
• Highly developed written and verbal communication skills including technical writing.
• Analytical and inquisitive thinking skills with the ability to identify potential problems.
• Good interpersonal skills with the ability to broker consensus between partners with conflicting needs.
• Strong PC, technical, and desktop publishing skills (Word, Power Point, Outlook, Excel, Visio, etc.).
• Ability to work flexible hours as needed.
• Legally authorized to work in the United States.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant and employee stock purchase plan.
• 401(k) with wealth-building opportunities.
• Access to free, year-round money coaches.