Business Systems Analyst II

Blue Cross Blue Shield - Kansas City, MO

Full-time - Mid Level

Kansas City, MO

Insurance Carriers and Related Activities

About the position

The Business Systems Analyst II plays a crucial role in analyzing complex business problems and developing solutions to enhance processes and functionality. This position involves collaborating with stakeholders to gather requirements, designing system solutions, and providing end-user support for applications. The analyst will also engage in system testing and ensure that solutions meet business needs throughout the project lifecycle.

Responsibilities

• Lead in designing, documenting, and evaluating information system solutions considering functionality, data, security, integration, infrastructure, and performance.
• Conduct requirements gathering sessions and review sessions with business stakeholders and technical development teams.
• Translate business needs into high-level functional designs and technical requirements, documenting them as user stories or use cases.
• Proactively identify opportunities to improve the design and usability of current systems through analysis of requirements and workflows.
• Provide low-fidelity mock-ups or wireframe designs of functional requirements.
• Ensure functional and technical requirements are understood, approved, and managed throughout the project lifecycle.
• Assist with system testing as needed and ensure solutions meet business needs through participation in demonstrations and functionality reviews.
• Research and solve technical problems of moderate scope based on understanding of systems and functionality.
• Engage vendors as needed, ensuring timely follow-ups.
• Assist the IT testing team with planning and coordination of user acceptance testing with stakeholders.

Requirements

• Bachelor's degree in business administration, computer science, information systems, or a related field, or equivalent experience.
• Moderate knowledge of the software development lifecycle and structured software development methodologies.
• Advanced experience in Office 365 suite of products.
• Experience working in a team environment with a strong initiative.
• 3+ years' experience using SQL to query data from a database, with an understanding of types of joins and join criteria.
• Strong verbal and written communication skills, with the ability to explain technical concepts to lay audiences.
• Planning, organizational, and time management skills with minimal supervision.
• Strong critical thinking, problem-solving, and analytical skills.

Nice-to-haves

• Experience with Healthcare concepts and/or the Health Insurance industry.

Benefits

• Highly competitive total rewards package including comprehensive medical, dental, and vision benefits.
• 401(k) plan with contributions from both employee and employer.
• Annual incentive bonus plan based on company achievement of goals.
• Paid holidays, paid time off, and volunteer time off.
• Professional development courses and mentorship opportunities.
• Tuition reimbursement program.
• Paid parental leave and adoption leave with financial assistance for adoption.
• Employee discount program.