Business Systems Analyst III (BSA 3)

$82,909 - $134,555/Yr

Metropolitan Council - Minneapolis, MN

Full-time - Mid Level

Remote - Minneapolis, MN

Executive, Legislative, and Other General Government Support

About the position

The Business Systems Analyst III (BSA 3) position is an advanced and lead level role within the Metropolitan Council's System Safety Department. This position is crucial for bridging the gap between business planning and information technology systems, specifically focusing on analyzing and translating the Safety Department's business requirements into effective system use. The BSA 3 will possess a comprehensive understanding of enterprise-wide application systems or operational-critical systems, leading projects of moderate complexity that significantly impact the Council's operations. This role requires a high degree of independent judgment and responsibility, allowing the incumbent to perform complex modifications and configurations within the system. The BSA III is expected to play a significant role in system analysis, problem identification, and the recommendation and implementation of solutions to high-level management. Additionally, the BSA III will lead organization-wide teams on system implementation projects and champion business process improvements. Examples of systems utilized include iDash, People Soft Financials, People Soft HRMS, TXbase, Origami Risk Management, HASTUS, Synergen, and the Regional Fare Collection System. In this role, the BSA 3 will serve as a resource to professional and technical staff, acting as a liaison between department end-users, technical analysts, information technology analysts, and vendors. Responsibilities include analyzing, designing, configuring, testing, and maintaining systems to ensure optimal performance. The BSA 3 will assist in defining project scope, objectives, deliverables, and critical target dates, while also developing and implementing plans for testing business and functional processes during system development and quality assurance testing. The position requires research into best practice models for business processes and administrative systems, ensuring that the BSA 3 remains informed about system customer requirements and feasibility. Furthermore, the BSA 3 will develop training curricula and conduct formal training sessions for assigned customers, acting as a project leader by coordinating the activities of other staff involved in system analysis, evaluation, design, and installation. Other related duties may also be assigned as necessary.

Responsibilities

• Serve as a resource to professional and technical staff and departmental customers on configuration, modification, implementation, and testing within enterprise-wide applications or operational critical systems.
• Act as a lead liaison between department end-users, technical analysts, information technology analysts, and vendors in analyzing, designing, configuring, testing, and maintaining systems.
• Work in a technical and project lead capacity; direct professional and technical staff; and engage in hands-on work with moderately complex to complex systems projects and assignments.
• Assist in defining project scope, objectives, project deliverables, and critical target dates.
• Develop, coordinate, and implement plans to test business and functional processes during system development and quality assurance testing.
• Research best practice models for business processes and administrative systems within and outside the public sector.
• Communicate proposed solutions and implementation details of system components to appropriate parties.
• Develop training curriculum and conduct formal training sessions for assigned customers.
• Act as project leader on designated projects by directing and coordinating the activities of other staff involved in system analysis, evaluation, design, and installation.
• Perform other related duties as assigned.

Requirements

• High school diploma/GED with eight (8) years of experience, including one year performing configurations and modifications within a business application.
• Associate degree with six (6) years of experience, including one year performing configurations and modifications within a business application.
• Bachelor's degree or higher with four (4) years of experience, including one year performing configurations and modifications within a business application.
• Master's degree or higher with two (2) years of experience, including one year performing configurations and modifications within a business application.

Nice-to-haves

• Degree in Computer Science, Management Information Systems, IT, Data Science, Business Administration, or closely related field.
• Proficiency in SQL programming.
• Experience with application development (C#, .net, PowerApps, etc.).
• Experience with BI tools (PowerBI, Tableau, R Shiny, etc.).
• Interest in and enthusiasm for public transit.
• Experience working with a diverse workforce or communities.
• Demonstrated ability to promote and support an equitable, positive, and respectful work environment that values cultural diversity among all employees.

Benefits

• Competitive salary
• Excellent benefits
• Good work/life balance
• On-site training and tuition reimbursement