Business Systems Analyst III/IV

$76,900 - $159,675/Yr

Navy Federal Credit Union - Pensacola, FL

Full-time - Mid Level

Pensacola, FL

Credit Intermediation and Related Activities

About the position

The Business Systems Analyst III/IV position at Navy Federal Credit Union is a critical role that provides technical and functional expertise in support of strategic technology and business innovation programs. The analyst will be responsible for analyzing business needs and risks to develop and implement innovative solutions that leverage modern systems and functionality. This role requires collaboration with business teams to understand their pain points, risks, and needs related to technology and process redesign. The analyst will identify, coordinate, document, and implement business requirements, determining solutions that enhance business systems and provide support to business processes. As a key stakeholder and contributor on highly complex technology and process redesign initiatives, the Business Systems Analyst will lead full lifecycle project implementation through agile delivery methods. This position is highly collaborative, requiring the analyst to build relationships with stakeholders, partners, and vendors to support business and technology outcomes. The analyst will also support senior management in developing and executing short to long-term strategic and risk mitigation plans, ensuring alignment with department and organizational objectives. The role involves executing priorities and goals for complex technology and business process redesign projects, leveraging product life cycle management and agile practices. The analyst will apply knowledge of technical solutions and processes, serving as a change agent to champion innovation in operations, processes, and procedures. Additionally, the analyst will evaluate operational efficiency and effectiveness, analyze information and requirements, and document technical designs for data, workflow, and systems integration. This position is essential for driving improvements and ensuring compliance with industry standards and best practices.

Responsibilities

• Execute priorities and goals for complex technology and business process redesign projects that align with department/organizational objectives
• Leverage product life cycle management and agile practices through change management, risk mitigation, and communications
• Apply knowledge of technical solutions and processes; serve as change agent to champion innovation in operations, processes, and procedures and develop best practices
• Provide forward thinking technical expertise in current and emerging technologies, trends, and practices
• Evaluate operational efficiency and effectiveness
• Analyze information, requirements, data, work quality, work methods, processes, service specific practices, standards and metrics/statistics
• Use elicitation techniques to gather information at the right level of detail and scope to represent all of the stakeholder's needs
• Analyze, define and document technical design for data, workflow, logical processes, hardware and operating systems environment, interface with other systems, internal and external controls and output
• Supervise modeling efforts to ensure that specifications and constructs adhere to appropriate mathematical and statistical standards and answer particular analytic questions
• Identify business requirements (e.g., needs, objectives, functions, features, input and output)
• Develop, recommend and document adjustments to workflow to streamline processes
• Coordinate integration of solutions with existing applications; identify and resolve existing conflicts to ensure compatibility
• Develop and maintain an understanding of relevant industry standards, best practices, business processes and technology used within related business areas to ensure compliance with policy, vendor contractual requirements, procedures, processes and standards
• Involved in cross-organizational task groups concerning new automated systems, products and/or services
• Work with project teams to plan, coordinate and rollout software change/release to Controlled Testing and Production, obtain required approvals as scheduled, and transition project to Production
• Interact with other ISD staff, business units (end users) in problem resolution efforts
• Utilize performance measurements and indicators to identify areas for improvement; develop process improvement plans for each performance indicator or area identified
• Partner with other business units and vendors to improve procedures, resolve problems, and implement initiatives; presents conclusions and recommendations to management
• Implement new/enhanced products, services and/or operational changes
• Identify and communicate key responsibilities and practices, evaluate results, and provide leadership and guidance to ensure successful implementation of business unit projects
• Lead project teams; assure quality, consistent performance; meet schedules and/or resolve highly technical and complex problems
• Interpret results of analysis; present recommendations, alternatives and implications
• Serve as resource for the resolution of complex and/or unique problems
• Lead, guide and mentor less experienced staff
• Write requirements and define editorial workflow for business owner projects
• Ensure preventative, detective, and corrective controls are properly identified and documented
• Develop test plans, test criteria, scenarios and documentation; ensure acceptance of delivered solutions
• Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results
• Report testing activity including time spent, testing time lost and discrepancies found
• Apply and communicate changes and new trends in systems/technology
• Represent the business unit in identifying, analyzing and communicating system solutions
• Conduct root cause analysis to identify development opportunities and recommend applicable business solutions
• Research emerging technologies and recommend solutions that align with business goals
• Monitor performance of systems to ensure continued systems efficiency
• Collaborate with key partners in development and delivery of solutions
• Perform other duties as assigned

Requirements

• Significant experience in problem resolution including determining root cause, scope and scale of issues
• Significant experience in leading collaborative work teams
• Experience in leading large projects/initiatives which have business risk and impact
• Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals
• Experience in leading, guiding and coaching professional staff
• Significant experience that demonstrates the ability to research, compile, and document data, business processes, and workflow
• Navy Federal Project Portfolio Management (PPM) knowledge
• Navy Federal products, services, programs, policies and procedures
• Advanced research, analytical, and problem solving skills
• Advanced organizational, planning and time management skills
• Advanced skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
• Advanced verbal and written communication skills
• Advanced word processing and spreadsheet software skills
• Advanced database and presentation software skills
• Advanced skill identifying and analyzing business requirements and recommending solutions
• Collaborative in interactions with team members, management, and vendors with diplomacy and thoughtfulness
• Bachelor's Degree in a related field, or the equivalent combination of training, education and experience

Nice-to-haves

• Agile, CSM, SAFe or related certifications

Benefits

• Referral program