Business Systems Analyst Journeyman

Tecknomic - Washington, DC

Full-time - Mid Level

Washington, DC

Professional, Scientific, and Technical Services

About the position

The Business Systems Analyst (Journeyman) at Tecknomic is a full-time, onsite role focused on leading the analysis, design, implementation, and optimization of business systems for the Department of Licensing and Consumer Protection (DLCP). This position serves as a key liaison between business stakeholders and technical teams, ensuring the successful delivery of system solutions that enhance business performance. The role requires advanced knowledge of systems and business processes to drive complex initiatives and streamline operations.

Responsibilities

• Collaborate with business units to identify needs and gather detailed requirements for new systems or enhancements to existing systems.
• Conduct thorough analysis of business processes and workflows, identifying opportunities for process improvements or automation.
• Translate business requirements into functional specifications and system designs that align with business goals.
• Lead the planning and execution of systems-related projects, including scoping, scheduling, and coordinating with cross-functional teams.
• Manage project timelines, resources, and deliverables to ensure projects are completed on time and within scope.
• Conduct regular status updates and stakeholder communication to ensure alignment.
• Work closely with IT teams to ensure that systems meet both functional and technical specifications.
• Provide guidance and oversight during system implementation and testing phases, ensuring the final product meets business requirements.
• Act as a bridge between technical teams and non-technical stakeholders, ensuring clear communication and mutual understanding.
• Analyze system interfaces and data flows, ensuring seamless integration between various business applications.
• Troubleshoot system issues and recommend solutions to address performance, integration, or user experience challenges.
• Oversee data migration, systems upgrades, and integration testing as needed.
• Develop training materials and lead sessions to ensure end users are proficient in new or updated systems.
• Provide ongoing support and troubleshooting assistance to business users, ensuring optimal system performance and utilization.
• Identify emerging trends and technologies to recommend innovative solutions that enhance business efficiency.
• Work with stakeholders to prioritize and implement system enhancements or upgrades to align with changing business needs.

Requirements

• Bachelor's degree in Information Systems, Business Administration, Computer Science, or a related field (Master's degree preferred).
• 5+ years of experience as a Business Systems Analyst, including significant experience in a senior or lead role.
• Proven experience with requirements gathering, business process analysis, and translating business needs into functional specifications.
• Expertise in system integration, data management, and software development lifecycle (SDLC) processes.
• Strong understanding of enterprise systems, including ERP, CRM, and other business platforms.
• Advanced skills in project management, including experience leading complex, cross-functional projects.
• Proficiency in using analytical tools, databases, and project management software.
• Excellent communication, negotiation, and stakeholder management skills.
• Problem-solving mindset with the ability to navigate complex technical challenges.

Benefits

• Health, Dental and Vision Benefits
• Life, AD&D, Short Term Disability and Long Term Disability paid 100% by the company
• Time off: Public Holidays, Vacation Days & Sick Days
• 401K