Business Systems Analyst, Student Records & Engagement IT Products

University of California - Los Angeles, CA

Full-time - Mid Level

Los Angeles, CA

Educational Services

About the position

The Business Systems Analyst, Student Records & Engagement IT Products will play a crucial role in defining, testing, and delivering technical products and services related to Student Records and Engagement. This position is designed to maximize business value by conducting thorough customer research and collaborating with key stakeholders across the organization to gather and translate business requirements into functional and technical specifications. The analyst will utilize various analytical tools and methodologies to identify trends and opportunities that can drive innovation and efficiency within UCLA's technological offerings. In addition to these responsibilities, the Business Systems Analyst will contribute to the strategic planning process by providing insights and data-driven recommendations that will help shape the university's IT roadmap. This role is pivotal in supporting the product team's delivery and sustainment of an excellent end-to-end customer experience, ensuring that University stakeholders can effectively leverage Student Records and Engagement applications. By doing so, the analyst will positively impact UCLA's operations and culture, advancing the University's mission through the delivery of exceptional information technology services across faculty, staff, and students. This position embodies UCLA's vision and values, promoting a collaborative and inclusive work environment.

Responsibilities

• Define, test, and deliver Student Records & Engagement technical products and services.
• Conduct customer research and collaborate with key stakeholders to gather business requirements.
• Translate business requirements into functional and technical specifications.
• Utilize analytical tools and methodologies to identify trends and opportunities for innovation and efficiency.
• Provide insights and data-driven recommendations to shape the university's IT roadmap.
• Support the product team's delivery and sustainment of an excellent end-to-end customer experience.
• Enable University stakeholders to effectively leverage Student Records & Engagement applications.

Requirements

• Three years of experience in computer science, computer information systems, Business Systems Analyst, or a related field.
• Experience designing and documenting business processes and configuring application functions.
• Understanding of Lean and Agile methodologies.
• Experience conducting or facilitating requirement gathering interviews or sessions.
• Experience utilizing analytics tools to measure success and support decision-making.
• Demonstrated ability to identify key issues critical to the organization's needs and product success.
• Proven record of delivering end-to-end, user-centered products considering stakeholder requirements and user research.
• Strong written and verbal communication skills to convey technical information to diverse audiences.
• Ability to establish and advance positive working relationships with team members and stakeholders.
• Strong organizational skills to balance competing priorities and support concurrent projects.
• Strong problem-solving skills with the ability to evaluate options and make decisions with integrity.
• Ability to advance an inclusive environment that values equity, diversity, inclusion, and belonging.
• Creative thinking and proposing innovative ideas, including new technologies or processes.

Nice-to-haves

• Five or more years of experience in computer science or computer information systems.
• Experience working in higher education or a similarly federated environment.
• Bachelor's Degree in business administration, organization development, communication, or public administration.

Benefits

• Benefits start on day one, including health insurance, retirement plans, and tuition reimbursement.
• Flexible work arrangements including hybrid work options.
• Professional development opportunities and support for ongoing education.