Business Systems Analyst

$88,775 - $103,135/Yr

San Francisco Health Plan - San Francisco, CA

Hybrid - San Francisco, CA

Administration of Human Resource Programs

About the position

The incumbent Business Systems Analyst (BSA) is responsible for providing systems analysis support for technology-enabled solutions serving internal business units. The BSA will work closely with business leaders and users, subject matter experts, project managers, and IT professionals. The BSA will elicit requirements and provide clear, concise documentation, analyze systems, analyze data, troubleshoot and provide root cause analysis, and contribute to systems-related business process design and improvement. Please note that while SFHP supports a hybrid work environment, this role will be required to be onsite and in-office a minimum of 4 days per month.

Responsibilities

• Work in a team environment
• Work directly with business partners, project managers, all levels of management, technical staff, architects, and vendors to analyze Business Requirements/Need and create clear and concise Functional Specifications (supporting workflows, data analysis, etc.) according to best practices
• Lead requirements elicitation and apply a combination of business and technical knowledge to solve business problems with cost-effective technical solutions
• Intimate knowledge of application functionality, interfaces, screens
• Use creative problem-solving skills to remove barriers and effective communication skills to keep all parties informed of status
• Work with end-users to develop and execute test plans to verify business systems and processes work as expected
• Follow SFHPs Change Management/Release Management Policies and Procedures such as submitting appropriate change requests
• Develop and recommend operational processes and /or process improvements
• Advocate for business users across the organization and support the business with prioritizing their requests
• Support production system incidents; troubleshoot and provide root cause analysis
• Partner with Senior Business Systems Analyst on more complex efforts