Hanover Insurance Group - Worcester, MA
posted 4 months ago
The Business Systems Analyst (BSA) serves as a primary contact for any questions related to how the system works from both a business and technical perspective. The BSA performs business analysis tasks through specialization in understanding the business usage of Information Technology (IT) and helping technology add value to the business. They understand and are comfortable with a variety of technical architectures and platforms. They understand IT capabilities and which applications in an organization align to business functions. The BSA may also specialize in a specific set of technologies or applications an organization uses to deliver business solutions. Some specialist roles include Business Process Analyst, Data Analyst, Business Rules Analyst, and Functional Analyst. The BSA typically works on projects integrating business process, business rules and business data with technology to meet business requirements. In this role, the BSA collaborates with business partners to understand business requirements and establish solutions. They partner with IT BAs and technical teams, such as architects, software developers, and QA analysts to understand and define system goals and capabilities. The BSA develops business and technical requirements in alignment with the system goals and capabilities on one or more platforms and the applications that integrate with those platforms. They create business and/or technical requirements, rules, and processes using various techniques, such as user interface design, prototyping, data modeling, and solution configuration techniques. The BSA works independently and mentors other BSAs on understanding system interdependencies and evaluates impact with project teams during all phases of a project. They assist technical groups in revising logic for performance efficiency and participate in system and user acceptance testing efforts.