Business Systems Analyst

$80,000 - $95,000/Yr

Feeding San Diego - San Diego, CA

posted about 1 month ago

Full-time - Mid Level
San Diego, CA
Social Assistance

About the position

The Business Systems Analyst will play a critical role in optimizing the technology and systems that support the operations of Feeding San Diego. This role is responsible for analyzing, designing, and implementing efficient business systems that improve the management of food sourcing, distribution, inventory, logistics, and reporting. The analyst will collaborate with various teams to identify opportunities for process improvements, ensure data accuracy, and support strategic initiatives that maximize the organization's impact.

Responsibilities

  • Prioritize and fulfill reporting and analysis requests, including regular and ad-hoc reports for internal teams and Feeding America National Organization.
  • Serve as the organization's subject matter expert (SME) for the ERP system.
  • Query and mine complex data sets to explore data, discover patterns, and troubleshoot discrepancies.
  • Proactively partner with COO and colleagues to identify innovative solutions using data to improve operational efficiency.
  • Develop and apply expertise with a variety of data platforms and reporting/query tools including Ceres, Jet Reports, Jet Analytics, AE3, SQL and AI.
  • Coach others on usage/best practices.
  • Lead data quality improvement processes and resolve data issues.
  • Conduct training sessions and offer support to staff on system usage.
  • Manage analytics projects, presenting unbiased findings and actionable recommendations.
  • Develop, apply, and maintain standard data and reporting practices to ensure accuracy and consistency across reports and departments.
  • Manage the monthly and annual KPI reporting for FSD; ensure reports are organized and stored properly for historical reference.
  • Uphold FSD data security and privacy policies.
  • Serve as the main contact for external data system support; attend regular meetings with Feeding America support team.

Requirements

  • Bachelor's degree in an analytical field (Business, Statistics, Information Systems, Math, Computer Science) along with 3+ years of professional data analytics experience, or an equivalent combination of education and experience.
  • Highly proficient with reporting and data tools (e.g., MS Excel, SQL, Tableau, Oracle Analytics, Jet Analytics).
  • Proven experience with ERP/WMS/ITSM systems (e.g., NetSuite, SAP, ServiceNow, Ceres).
  • Strong analytical skills with the ability to recognize and interpret patterns and anomalies in data and generate insight and solutions.
  • Skilled in data extraction, blending, and report/dashboard design.
  • Excellent customer service, interpersonal and communication skills, with ability to consult and influence business decisions.

Nice-to-haves

  • Experience with data visualization tools like Tableau or Power BI.
  • Familiarity with non-profit sector operations and challenges.

Benefits

  • 401(k)
  • 401(k) matching
  • Health insurance
  • Paid time off
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