Business Systems Analyst

$66,560 - $68,640/Yr

The Judge Group - Los Angeles, CA

Full-time

Remote - Los Angeles, CA

Administrative and Support Services

About the position

This remote position requires candidates to reside in Michigan and involves providing support to users with a focus on Microsoft 365 applications, including Outlook and OneDrive. The role demands a strong background in customer service, with a minimum of 5 years of experience in user support. Candidates must also have prior experience with Service Now, which is essential for managing service requests and incidents effectively. The successful candidate will demonstrate a broad knowledge of their field, applying complex concepts and practices to complete moderately complex assignments successfully. The primary responsibilities include analyzing existing methods to enhance operational effectiveness through standardization, improvement, simplification, or discontinuance of processes. The role also involves making recommendations for business processes that align with the organization's strategic direction and integrating these processes across multiple departments. Additionally, the candidate will coordinate business process changes and assist in implementing system solutions, ensuring that all changes are executed smoothly and efficiently. The position requires the ability to identify and resolve complex problems, applying strong problem-solving skills to navigate various situations. The candidate will also need to understand and have experience with Service Level Agreements (SLAs), ensuring that service delivery meets the established standards. Maintaining the highest standards of honesty and integrity is crucial, as is the confidentiality of employee, customer, and corporate information. Other duties may be assigned as necessary, reflecting the dynamic nature of the role.

Responsibilities

• Completes analysis of existing methods to promote effective operations through standardization, improvement, simplification, or discontinuance.
• Completes recommendations for business processes that ensure alignment with strategic direction; integrates business processes between multiple organizations.
• Completes the coordination of business process changes, assists in implementing system solutions.
• Performs full range of standard work for the professional field.
• Refers complex, unusual problems to others.
• Identifies and resolves more complex problems and applies problem-solving skills in order to deal with most situations.
• Demonstrates and applies a broad knowledge of field of specialization through successful completion of moderately complex assignments.
• Maintains highest standards of honesty and integrity.
• Maintains confidentiality of employee, customer and corporate information.

Requirements

• 5+ years experience supporting users required.
• Prior Service Now experience required.
• Must have customer service skills/experience.
• Familiarity with Microsoft 365, Outlook, OneDrive.