Business Systems and Intelligence Branch Manager

$70,525 - $105,787/Yr

North Carolina Department Of Health And Human Services

Full-time - Mid Level

Administration of Human Resource Programs

About the position

The Business Systems and Intelligence (BSI) Branch Manager role at the North Carolina Department of Health and Human Services is a pivotal position that ensures the BSI Branch aligns with the strategic goals of the State Center for Health Statistics (SCHS) and the Division of Public Health (DPH). This role is responsible for overseeing the performance of the BSI staff and managing key performance indicators (KPIs) associated with the SCHS strategic plan. The BSI Branch Manager will execute and update the roadmap for the North Carolina Database Application for Vital Events (NCDAVE), continuously scrutinizing current operations to identify areas for improvement in time and resource management. The ideal candidate will possess strong leadership and interpersonal skills, a robust technological background, and specific experience in systems and applications, project management, and the ability to lead and coordinate the work of others effectively. In this role, the manager will be tasked with problem-solving for both emergent and chronic issues related to the systems and staff navigation. They will leverage data security best practices, oversee user identity management, and ensure systems access control. The BSI Branch Manager will also analyze existing processes for optimization, reduce operational complexity, and monitor BSI metrics to maintain internal service level agreements (SLAs). This position requires fostering collaboration across divisions and making presentations to leadership and registration partners. The manager will coordinate with various agencies regarding health data and represent the Division of Public Health in professional public health organizations. As the role is dynamic, responsibilities may evolve to meet changing priorities and needs.

Responsibilities

• Manage the performance of BSI staff and Branch key performance indicators (KPIs).
• Execute and update the roadmap for the North Carolina Database Application for Vital Events (NCDAVE).
• Scrutinize current operations for time and resource improvement.
• Address gaps hindering operational excellence and suggest technological solutions for implementation.
• Problem solve for emergent or chronic issues associated with systems and staff navigation.
• Leverage data security best practices and oversee user identity management and systems access control.
• Oversee release management lifecycles.
• Analyze existing processes for optimization.
• Leverage data engineering principles to reduce operational complexity.
• Reduce technical debt and shift staff time to address operational needs.
• Monitor BSI metrics to ensure internal service level agreements (SLAs) are maintained.
• Lead integration and collaboration meetings as SCHS's technological strategy expert.
• Track ticket workflow and develop creative solutions to optimize work.
• Lead the change control board (CCB) meetings and process.
• Respond to real-time production issues and shepherd the process of reporting and tracking issues through project management software (Jira).
• Ensure coordination between project timelines and resources to achieve project goals in a timely fashion.
• Foster cross-sectional and cross-divisional collaboration.
• Maintain an open and trusting environment for ongoing collaboration and continuous improvement.
• Make presentations to section, division, and departmental leadership and registration partners.
• Coordinate with local, state, federal, and non-profit agencies regarding health data.
• Work with national, regional, and local professional public health organizations.

Requirements

• Bachelor's degree in computer science or an IT related field or a closely related field from an appropriately accredited institution and two years of progressive experience in systems software programming; or an Associate degree in computer science or an IT related field or a closely related field from an appropriately accredited institution and three years of progressive experience in systems software programming; or an equivalent combination of education and experience.
• Strong leadership and interpersonal skills with the ability to manage, direct, lead and coordinate the work of others.
• Solid organizational and analytical abilities that allow for project leadership and decision-making.
• Knowledge of local/state health and human services or public health systems.
• Excellent oral and written communication skills to describe and establish direction and achieve desired outcomes.
• Past experience with marked success in process reengineering/improvement.
• Past experience managing/supervising a technology team.
• Extensive experience with Office 365 and the suite of Microsoft products (Microsoft Power Platform experience preferred).
• Experience with Customer Relationship Management (CRM) systems.
• Ability to effectively interact, build, and maintain relations with external and internal stakeholders.

Nice-to-haves

• Experience with project management software such as Jira.
• Familiarity with public health data systems and metrics.

Benefits

• Full-time position with a salary range of $70,525 - $105,787 per year.
• Opportunities for professional development and training.
• Health and wellness programs offered by the Department of Health and Human Services.