Business Systems Sr Analyst

CBRE - Charlotte, NC

Full-time - Mid Level

Charlotte, NC

Real Estate

About the position

As a CBRE Business Systems Sr. Analyst, you will be responsible for formulating and defining complex system scopes and objectives. This role involves collaborating with internal partners and business units to develop, install, and enhance new and existing systems, ensuring that technical solutions align with business needs.

Responsibilities

• Take part in the business process to identify and implement technical solutions.
• Respond to stakeholder inquiries regarding system processes and capabilities.
• Research and support advanced end-user applications and test end-user processes using defined guidelines.
• Develop relationships with high-level clients and internal and external IT teams.
• Review information on areas of improvement and implement changes to increase user satisfaction.
• Log and track work tickets with external product vendors or support organizations.
• Provide end-users with a detailed explanation of ways to use the systems in a more efficient manner.
• Devise and change procedures to solve complex problems, including evaluation of business and user needs, documentation of requirements, and translation into proper system specifications.
• Create correspondence, presentations, and other materials for end-user training.
• Generate customized queries and reports utilizing complex table matrices.
• Apply general knowledge of standard principles and techniques/procedures to accomplish assigned tasks and solve routine problems.
• Lead by example and model behaviors that are consistent with CBRE RISE values.
• Explain complex information to others in straightforward situations.

Requirements

• Bachelor's Degree preferred with 2-5 years of relevant experience.
• In lieu of a degree, a combination of experience and education will be considered.
• Understanding of existing procedures and standards to solve slightly complex problems.
• Experience developing detailed reporting utilizing system of record data.
• Ability to analyze possible solutions using technical experience to apply appropriate judgment and precedents.
• In-depth knowledge of Microsoft Office products, including Word, Excel, and Outlook.
• Advanced Excel skills.
• Strong organizational skills with an inquisitive mindset.

Nice-to-haves

• Tableau/Power BI experience preferred.
• Smartsheet experience preferred.
• Construction Project Management knowledge preferred.

Benefits

• Encouraging work environment that values integrity, service, and excellence.
• Commitment to diversity and equal employment opportunity.
• Reasonable accommodations for individuals with disabilities.