Business Technology Support - Field IT Technician

PCL Construction - Tempe, AZ

Full-time - Entry Level

Tempe, AZ

Construction of Buildings

About the position

At PCL, we build the places where life happens and find camaraderie in the process. We're a community of builders committed to building better communities. That's why we're always looking ahead, and not just to the next project or what's next in our industry. We're also looking at what's next for you and how we can help you build a career you're proud of. You'll play a key role in delivering innovative IT solutions, supporting cutting-edge construction projects, and ensuring our operations remain efficient and connected.

Responsibilities

• Resolves user-reported problems using available tools and following procedures and policies for handling support cases.
• Actively seeks out issues, problems, and opportunities, and creates solutions.
• District jobsite setup and turndown, including remote support.
• Creates and delivers technical training and other knowledge resources.
• Administers and monitors district office and construction site server resources and technology solutions to ensure optimal operation, and responds to issues.
• Accurate and timely logging of problems, and resolutions to problems, in problem-management database.
• Proactively assists other team members with technical issues.
• Solicits feedback from operational project teams to identify innovations, challenges, and issues.
• Provides implementation support on corporate and regional initiatives.
• Position involves up to 25% travel within the U.S.

Requirements

• High school diploma or equivalent required.
• Technical degree, post-secondary degree, bachelor's degree, or equivalent professional experience preferred.
• Effective verbal and written communication skills, with the ability to communicate complex ideas and concepts clearly and concisely.
• Intermediate problem-solving and troubleshooting skills.
• Organizational and time management skills, with the ability to multitask and prioritize own work and delegate simple tasks.
• Results-oriented and able to drive deadlines.
• Knowledge of change management methodologies an asset.
• Ability to establish and maintain effective stakeholder relationships.

Benefits

• Employee share purchase offering
• Discretionary annual performance bonus
• Comprehensive benefits and wellness programs
• Retirement plan plus matching
• Career development programs