Business Transformation Associate

JPMorgan Chase - Chicago, IL

Full-time

Chicago, IL

Credit Intermediation and Related Activities

About the position

The Business Transformation Associate role focuses on driving process improvement initiatives within the Commercial & Investment Bank (CIB) Client Onboarding & Service (COS) teams. This position supports Service Project Managers in transforming client experiences from onboarding through customer service, ensuring efficiency and effectiveness in operations.

Responsibilities

• Complete day-to-day processes related to analysis, project management, and delivery of transformation initiatives.
• Scope problems, identify major issues and actionable opportunities, design solutions, and quantify potential bottom-line financial impact.
• Conduct quantitative analysis to scope, design, and measure performance of transformation initiatives.
• Perform detailed data analysis supporting projects in line with Service.
• Work with product and tech development teams using agile methodology for client journeys and persona planning.
• Support roadmap for roll-out and adoption of new initiatives and capabilities across clients and employees.

Requirements

• 3 plus years of experience in financial services, project management, consulting, technology, or related discipline.
• Demonstrated understanding and knowledge of the CIB businesses, products, and operations.
• Strong verbal, written communications, and presentation skills.
• Strong data analysis skills, including advanced Excel and Qlik dashboard skills.
• Ability to partner with other teams across the organization to achieve results.
• Experience in data analytics/data mining techniques to drive transformation objectives.
• Experience working on transformation initiatives end-to-end, delivering business objectives through design, systems implementation, and operating model process change.
• Knowledge of re-engineering processes, end-to-end process mapping, and diagnosing business imperatives.

Nice-to-haves

• MBA
• Passion for learning new operating models, technologies, and industry trends.
• Previous client consulting experience.
• Project Management Certifications.

Benefits

• Opportunities for career and personal growth.
• Participation in Business Resource Groups focused on diversity and inclusion.
• Volunteer opportunities in the community.
• Focus groups aimed at Innovation and Transformation.