Business Transformation Associate

JPMorgan Chase - Chicago, IL

Full-time - Mid Level

Chicago, IL

Credit Intermediation and Related Activities

About the position

As a Business Transformation Associate at JPMorgan Chase, you will play a crucial role in driving process improvement initiatives within the Commercial & Investment Bank's Client Onboarding & Service teams. This position focuses on enhancing client experiences through effective project management and transformation strategies, supporting Service Project Managers in delivering impactful solutions.

Responsibilities

• Complete day-to-day processes related to analysis, project management, and delivery of transformation initiatives.
• Scope problems, identify major issues and actionable opportunities, design solutions, and quantify potential bottom-line financial impact.
• Conduct quantitative analysis to scope, design, and measure performance of transformation initiatives.
• Perform detailed data analysis supporting projects in line with Service.
• Work with product and tech development teams for all domains using agile methodology for client journeys and persona planning.
• Support roadmap for roll-out and adoption of new initiatives and capabilities across clients and employees.

Requirements

• 3 plus years of experience in financial services, project management, consulting, technology or related discipline.
• Demonstrated understanding and knowledge of the CIB businesses, products, and operations.
• Strong verbal, written communications and presentation skills - ability to articulate and tell a story.
• Strong data analysis - advanced Excel and Qlik dashboard skills.
• Ability to partner with other teams across the organization to achieve results.
• Experience in data analytics / data mining techniques and leveraging them to help drive transformation objectives.
• Support and develop interview campaigns, working sessions, and presentations.
• Experience working on transformation initiatives end-to-end, delivering business objectives through design (digital-led), systems implementation and operating model process change.
• Knowledge of re-engineering processes, end-to-end process mapping, diagnosing business imperatives and driving change.
• Bachelor of Science or Business Administration Degree.

Nice-to-haves

• MBA
• Passion for learning new operating models, technologies, and industry trends.
• Previous client consulting experience.
• Project Management Certifications.

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching