Business Unit Change Manager II/III

$76,900 - $159,675/Yr

Navy Federal Credit Union - Pensacola, FL

Full-time - Mid Level

Pensacola, FL

Credit Intermediation and Related Activities

About the position

The Business Unit Change Manager II/III will serve as a change management expert, providing mentoring and direction to departmental stakeholders, project managers, and other key business partners. This role is crucial in developing and implementing strategic departmental change management plans that align with organizational objectives. The Change Manager will promote departmental objectives, facilitate discussions, and act as a dedicated change manager to ensure the successful implementation of high-impact, large-scale business unit projects and initiatives. In this position, the Change Manager will be responsible for developing, implementing, and evaluating departmental project change management plans. They will serve as a facilitator and an active, visible change management coach to project and initiative sponsors, senior executives, management, and stakeholders. The role involves creating actionable and targeted project change management plans that include communications, sponsor roadmaps, coaching, training, and resistance management plans. The Change Manager will partner with departmental communications teams to develop and execute comprehensive communication plans, manage and direct departmental change management components of projects through various phases, and lead business needs/impact assessments to ensure alignment with organizational objectives. Additionally, the Change Manager will create and manage measurement systems using targets and key performance indicators to track adoption, utilization, and proficiency of departmental changes. They will identify performance gaps and resistance to change management efforts, developing and recommending corrective actions as necessary. The role also includes preparing reports and presentations for executive leadership, managers, and stakeholders, as well as compiling, researching, and analyzing trends to support change management projects and initiatives. Other related duties may be assigned as needed.

Responsibilities

• Develop, implement, and evaluate departmental project change management plans
• Serve as facilitator and active, visible change management coach to project and initiative sponsors, senior executives, management and stakeholders
• Develop and lead actionable and targeted project change management plans - including communications, sponsor roadmap, coaching, training and resistance management plans
• Partner with departmental communications teams to develop and execute communication plans
• Manage and direct departmental change management components of projects through the planning, analysis, design, implementation and transition phases
• Lead business needs/impact assessments and alignment with organizational objectives
• Create and manage measurement systems using targets and key performance indicators to track adoption, utilization and proficiency of departmental changes
• Identify performance gaps and resistance to change management efforts; develop, recommend and implement corrective actions
• Prepare reports and presentations for executive leadership, managers, and stakeholders
• Compile, research and analyze trends in support of change management projects and initiatives; provide results and recommendations based on analysis
• Perform other related duties as assigned

Requirements

• Significant experience in implementing medium to large-scale change management efforts including impact assessments, stakeholder identification and alignment, communications planning and training needs assessment
• Significant experience in managing projects from creation through execution and evaluation
• Significant experience in exercising initiative, producing desired results and achieving objectives
• Significant experience in working with all levels of staff, management, stakeholders and vendors
• Extensive experience in presenting findings and conclusions clearly and concisely to stakeholders and management
• Significant experience in managing multiple priorities independently and/or in a team environment
• Experience in leading, guiding and mentoring others
• Advanced skill in the use of PCs and related software packages
• Advanced knowledge of Navy Federal's functions, philosophy, operations and organizational objectives
• PROSCI Change Management Certification
• Knowledge of NFCU's functions, philosophy, operations and organizational objectives
• Effective skill communicating complex technical concepts to non-technical audiences
• Expert verbal and written communication skills
• Advanced research, analytical and problem-solving skills
• Advanced skill in translating information into actionable insights
• Bachelor's Degree in Business Administration, or related field, or the equivalent combination of education, training or experience
• Master's degree in Business Administration or related field

Benefits

• Highly competitive pay
• Generous benefits and perks
• Hybrid workplace options
• Career development opportunities
• Recognition for teams and individual contributions