Navy Federal Credit Union - Pensacola, FL
posted 4 months ago
The Business Unit Change Manager II/III will serve as a change management expert, providing mentoring and direction to departmental stakeholders, project managers, and other key business partners. This role is crucial in developing and implementing strategic departmental change management plans that align with organizational objectives. The Change Manager will promote departmental objectives, facilitate discussions, and act as a dedicated change manager to ensure the successful implementation of high-impact, large-scale business unit projects and initiatives. In this position, the Change Manager will be responsible for developing, implementing, and evaluating departmental project change management plans. They will serve as a facilitator and an active, visible change management coach to project and initiative sponsors, senior executives, management, and stakeholders. The role involves creating actionable and targeted project change management plans that include communications, sponsor roadmaps, coaching, training, and resistance management plans. The Change Manager will partner with departmental communications teams to develop and execute comprehensive communication plans, manage and direct departmental change management components of projects through various phases, and lead business needs/impact assessments to ensure alignment with organizational objectives. Additionally, the Change Manager will create and manage measurement systems using targets and key performance indicators to track adoption, utilization, and proficiency of departmental changes. They will identify performance gaps and resistance to change management efforts, developing and recommending corrective actions as necessary. The role also includes preparing reports and presentations for executive leadership, managers, and stakeholders, as well as compiling, researching, and analyzing trends to support change management projects and initiatives. Other related duties may be assigned as needed.