CCaaS Solutions Architect / Engineer / Genesys

Motion Recruitment - Columbus, OH

Full-time - Mid Level

Columbus, OH

Administrative and Support Services

About the position

The Solutions Architect/Engineer role at a private aviation company focuses on migrating from on-premises systems to a Contact Center as a Service (CCaaS) platform, specifically Genesys Cloud. This position is crucial for architecting and implementing effective solutions during this significant transition. The company is offering two positions: one for a Solutions Architect and another for a Senior Engineer, both requiring expertise in CCaaS platforms.

Responsibilities

• Architect and implement solutions for the migration to Genesys Cloud.
• Collaborate with teams to ensure successful deployment of CCaaS solutions.
• Provide technical guidance and support during the migration process.
• Analyze and optimize existing systems for better integration with CCaaS.

Requirements

• 4+ years of experience with CCaaS platforms.
• Experience with Genesys Cloud.

Benefits

• Bonus
• Health, Dental, and Vision Benefits
• Paid Time Off (PTO)