The Hertz Corporation - Florissant, MO

posted 7 days ago

Full-time - Mid Level
Florissant, MO
5,001-10,000 employees
Rental and Leasing Services

About the position

The C/S & Finance Manager at The Hertz Corporation is responsible for managing the retail business, focusing on sales processes, finance, and leading the sales team. This role involves supporting omni-channel sales and ensuring high customer service standards while overseeing various store management processes.

Responsibilities

  • Meet and exceed sales targets
  • Manage and lead the sales team, including scheduling, interviewing, hiring, and performance management
  • Drive strong CRM metric accountability
  • Achieve KPI targets
  • Ensure completion of Finance deal packages
  • Promptly follow up on all missing documents and pending deals
  • Work with Sales Consultants on finance processing and metrics
  • Support the Finance and Insurance process and performance
  • Achieve high customer service score (NPS)
  • Train Sales Staff in customer interaction and processes
  • Oversee store management as the second highest employee at location
  • Support inventory and reconditioning processes
  • Pricing of cars as needed
  • Support omni-channel sales
  • Monitor Store and ICC (Internal Audit Checklist) compliance
  • Manage employee, consumer and vendor issues as needed, including concerns and complaints with Car Sales Leadership and HR

Requirements

  • 3 years' experience in Car Sales
  • Experience in auto dealership or auto financing preferred
  • 1 year of management experience
  • High school diploma or equivalent experience in car sales management
  • Ability to collaborate with internal and external stakeholders across multiple functions and locations
  • Ability to influence
  • Flexible and adaptable; ability to work effectively in ambiguous situations
  • Excellent verbal and written communication skills
  • Results driven, ability to make decisions and help solve problems
  • Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team
  • Ability to drive process and organizational change
  • Ability to motivate teams and keep a positive attitude in a fast-paced environment
  • Ability to work under minimal supervision with a goal-oriented mindset
  • Ability to see the big picture and leverage critical thinking and decision-making skills
  • Excellent organization, time management, delegation, and prioritization skills
  • Courageous leadership and accountability

Benefits

  • Up to 40% off the base rate of any standard Hertz rental
  • Paid Time Off
  • Medical, Dental & Vision plan options
  • Retirement programs, including 401(k) employer matching
  • Paid Parental Leave & Adoption Assistance
  • Employee Assistance Program for employees & family
  • Educational Reimbursement & Discounts
  • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
  • Perks & Discounts -Theme Park Tickets, Gym Discounts & more
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