C/S & Finance Manager

The Hertz Corporation - Florissant, MO

Full-time - Mid Level

Florissant, MO

5,001-10,000 employees

Rental and Leasing Services

About the position

The C/S & Finance Manager at The Hertz Corporation is responsible for managing the retail business, focusing on sales processes, finance, and leading the sales team. This role involves supporting omni-channel sales and ensuring high customer service standards while overseeing various store management processes.

Responsibilities

• Meet and exceed sales targets
• Manage and lead the sales team, including scheduling, interviewing, hiring, and performance management
• Drive strong CRM metric accountability
• Achieve KPI targets
• Ensure completion of Finance deal packages
• Promptly follow up on all missing documents and pending deals
• Work with Sales Consultants on finance processing and metrics
• Support the Finance and Insurance process and performance
• Achieve high customer service score (NPS)
• Train Sales Staff in customer interaction and processes
• Oversee store management as the second highest employee at location
• Support inventory and reconditioning processes
• Pricing of cars as needed
• Support omni-channel sales
• Monitor Store and ICC (Internal Audit Checklist) compliance
• Manage employee, consumer and vendor issues as needed, including concerns and complaints with Car Sales Leadership and HR

Requirements

• 3 years' experience in Car Sales
• Experience in auto dealership or auto financing preferred
• 1 year of management experience
• High school diploma or equivalent experience in car sales management
• Ability to collaborate with internal and external stakeholders across multiple functions and locations
• Ability to influence
• Flexible and adaptable; ability to work effectively in ambiguous situations
• Excellent verbal and written communication skills
• Results driven, ability to make decisions and help solve problems
• Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team
• Ability to drive process and organizational change
• Ability to motivate teams and keep a positive attitude in a fast-paced environment
• Ability to work under minimal supervision with a goal-oriented mindset
• Ability to see the big picture and leverage critical thinking and decision-making skills
• Excellent organization, time management, delegation, and prioritization skills
• Courageous leadership and accountability

Benefits

• Up to 40% off the base rate of any standard Hertz rental
• Paid Time Off
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts -Theme Park Tickets, Gym Discounts & more