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CADRE Infrastructure Support Engineer
Federal Reserve Bank - Kansas City, MO
posted 3 months ago
About the position
The CADRE Infrastructure Support Engineer plays a crucial role in supporting data-intensive research and analytics for the Economic Research division of the Federal Reserve Bank of Kansas City. This position involves managing and administering various IT infrastructure components, including virtualization platforms, storage systems, and backup solutions, while collaborating with a diverse team of technology professionals. The role emphasizes personal development, training, and innovation in technology services.
Responsibilities
- Configure, install, and support virtualization platforms, storage systems, and backup solutions.
- Respond to user requests via a ticketing tool.
- Monitor and manage system health and capacity.
- Collaborate with CADRE engineers and System IT resources to investigate and resolve issues.
- Vendor management.
- Collaborate on yearly budgeting processes related to hardware refreshes, new system purchases, and support contracts.
- Manage physical assets within the Kansas City data center.
- Occasional after-hours and on-call support is required.
- Review and analyze business and technical requirements and implement technical solutions to meet those requirements.
- Perform other duties as assigned.
Requirements
- Typically requires at least 6-15+ years of relevant and progressive information technology experience directly related to design, installation, and support of information technology infrastructure.
- Bachelor's degree specializing in STEM (Science, Technology, Engineering, Mathematics), or a closely related field, from an accredited college or university, or equivalent combination of directly related education and/or experience.
- Experience supporting and administering virtualization platforms (VMware), Storage Area Networks (SANs), backend switches, and data backup tools.
- Strong oral and written communication skills, able to effectively communicate with technical and non-technical teammates and customers.
- Adept at solving problems and able to analyze details while concurrently adopting a big picture view.
Nice-to-haves
- Automation experience with Ansible, Salt, and Gitlab CI/CD runners.
- PostgreSQL/Greenplum experience would be a plus.
- Experience with *nix background, comfortable with using Linux CLI tools and working with remote servers via SSH.
Benefits
- Competitive salary based on experience and qualifications.
- Opportunities for personal development and training.
- Collaborative work environment with a focus on innovation.
