Cafe 56 Manager

$62,500 - $78,000/Yr

Okana Resort - Oklahoma City, OK

Full-time - Entry Level

Oklahoma City, OK

101-250 employees

About the position

The Café 56 Manager at OKANA Resort is an entry-level management position responsible for overseeing the operations of Café 56, a coffee shop serving resort guests. This role involves working closely with the culinary team and directing service staff to ensure a memorable guest experience while developing Food & Beverage leadership skills for future growth opportunities.

Responsibilities

• Assist in achieving budgeted revenue and labor expenses.
• Demonstrate positive leadership characteristics to inspire employees.
• Direct and maintain food handling in compliance with sanitation laws.
• Ensure compliance with all OKANA policies and procedures.
• Investigate and resolve food quality and service complaints.
• Maintain clean and organized work areas.
• Maintain employee appearance standards in the food and beverage department.
• Manage procedures for securing moneys and hotel equipment.
• Help maximize food and beverage department profitability.
• Monitor budget to ensure efficient operation and expenditures stay within budget limitations.
• Promote employee empowerment and maintain high levels of employee satisfaction.
• Report unsafe conditions immediately.
• Select, train, supervise, develop, discipline, and counsel employees according to policies and procedures.
• Complete other duties as assigned, including cross-training.
• Implement and maintain local and corporate sales and marketing plans.
• Perform in the capacity of any position supervised.
• Respond to all food and beverage-related guest correspondence.
• Review daily food specials for presentation, quality, and pricing.
• Conduct or assist in scheduling liquor liability training.
• Assist managers in lowering attrition and conduct departmental meetings.
• Conduct performance appraisals and help develop financial operating plans.
• Implement and maintain incentive programs and maintain inventory control.
• Participate in the development of the annual budget and shop competitors annually.

Requirements

• High school diploma required; some college and degree in Restaurant Management preferred.
• 2+ years of experience in restaurant management.
• Previous experience in a high-volume multi-unit restaurant environment.
• Strong cost control background to manage financial performance effectively.
• Ability to work closely with culinary and front of house teams to deliver quality food and service.
• Sound time management skills and ability to manage multiple initiatives simultaneously.
• Passion for customer service that filters down to all levels of the team.
• Fluency in reading, writing, and speaking English; effective communication skills with the public and resort team members.
• Completion of all relevant Food & Beverage certifications.

Benefits

• Health insurance
• Paid time off
• Retirement plan
• On-site wellness programs
• Local discounts
• Employee rates on hotel stays