Cafe Representative - Rittenhouse

Capital One

Full-time - Entry Level

Credit Intermediation and Related Activities

About the position

As a Café Ambassador at Capital One, you will play a crucial role in creating memorable experiences for café goers and customers. This position focuses on connecting with the community, promoting financial literacy, and driving brand awareness through exceptional customer service. You will work in a supportive team environment that encourages personal and professional growth, making it a meaningful career opportunity.

Responsibilities

• Bring the Café experience and brand to life by creating an inclusive environment for all customers and team members.
• Proactively engage with customers and the community in all areas of the Café, assisting with tech challenges and showcasing services and products.
• Guide customers through goal setting and advocate for better financial literacy using Capital One resources.
• Collaborate with a team of Ambassadors to inspire and support each other in delivering exceptional customer experiences.
• Stay curious and adaptable, with a desire for self-development and learning new digital and technical skills.
• Partner with local businesses and nonprofits to plan community events inside and outside of the Café.
• Volunteer within the community and advocate for financial literacy.

Requirements

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of Retail, Sales or Customer Service experience

Nice-to-haves

• Associate's degree
• 2+ years of Retail or Customer-facing experience
• Proficient in G-Suite
• Strong written and oral communication skills

Benefits

• Comprehensive health benefits
• Financial benefits
• Support for total well-being
• Flexible work options