Cafe Team Expert

Barnes & Noble - Pembroke Pines, FL

Full-time - Entry Level

Pembroke Pines, FL

5,001-10,000 employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

As the Café Team Expert at Barnes & Noble, you will lead and motivate the café team to deliver exceptional customer service and operational excellence. Your role involves creating a vibrant café environment, achieving sales goals, and ensuring compliance with safety and quality standards. You will act as a role model, providing coaching and support to team members while collaborating with the café market leader and store manager.

Responsibilities

• Work on the café floor, engaging in physical activities such as prolonged standing, bending, lifting, and operating espresso machines.
• Deliver an excellent café customer experience and motivate the café team.
• Maintain a clean and vibrant café environment, ensuring presentation and cleanliness standards are met.
• Manage the bake case effectively throughout the day using prep sheets.
• Prepare for and execute product launches, particularly limited-time offerings.
• Review sales, inventory, and waste reports to maximize profitability.
• Follow café ordering practices for a diverse product mix.
• Ensure quality standards in beverage and food preparation and presentation.
• Create a positive learning environment through clear and respectful coaching and feedback.
• Support the café team with company-provided training and coaching tools.
• Demonstrate operational excellence to maximize efficiency and minimize loss.
• Ensure compliance with café safety and operational standards.
• Communicate key issues and messages respectfully and timely with the store and café team.
• Assist the café market leader in managing the team and supporting initiatives.

Requirements

• Solid café, food service, or hospitality knowledge.
• Passion for the café business with excellent service standards.
• Effective communication skills.
• Understanding of the café business and the impact of ordering and sales on results.
• Experience in building collaborative and productive working relationships.
• Ability to empathize and understand people.
• Skill in delivering honest and constructive feedback.
• Problem-solving abilities and good decision-making skills.

Nice-to-haves

• Experience in a leadership role within a café or food service environment.
• Knowledge of inventory management and sales strategies.

Benefits

• Employee discounts on products and services.
• Opportunities for professional development and training.