VERSITI MILWAUKEE - Milwaukee, WI
posted 2 months ago
Part-time - Entry Level
Milwaukee, WI
About the position
The Call Center Agent position at Versiti Milwaukee is a part-time role focused on recruiting blood donors through exceptional customer service and effective communication. The agent will engage with current and past donors via outbound calls and other phone-related tasks, contributing to the organization's mission of improving patient outcomes through blood donation.
Responsibilities
- Adheres to work schedule
- Meets productivity, quality, and service level goals
- Provides compelling messaging to donors to influence blood donation
- Provides blood donation information and converts donor into appropriate donation type based on donor eligibility
- Answers donor questions, requests, and concerns via phone and text
- Recruits new donors by asking existing donors for family/friend referrals
- Educates and motivates donors to schedule their next donation appointment
- Attends training and implements techniques/tactics taught into workflow
- Maintains accurate donor information in profile
- Ensures donor requests are carried out by making appropriate requests and following up to ensure completion
- Participates on team projects, as assigned
- Demonstrates Versiti's core values daily
- Executes service recovery techniques to address donor concerns/complaints
- Provides excellent customer service by always doing what is right for the donor.
Requirements
- Entry-level position
- Ability to work part-time hours, specifically Monday-Thursday 4-8pm and Saturdays 9am-1pm
- Strong communication skills
- Customer service experience preferred
- Ability to meet individual metrics and team collection goals
Nice-to-haves
- Experience in a call center environment
- Familiarity with blood donation processes
- Ability to educate and motivate others
Benefits
- Flexible scheduling
- Diversity and inclusion initiatives
- Equal opportunity employer
- Drug-free workplace
- Tobacco/smoke-free workplace
