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Call Center Agent - Customer Service Associate
$18,720 - $31,200/Yr
Pernell - Goldsboro, NC
posted about 2 months ago
Full-time - Entry Level
Goldsboro, NC
Performing Arts, Spectator Sports, and Related Industries
About the position
The Call Center Agent - Customer Service Associate at Call Pernell, Inc. is responsible for providing exceptional customer service to clients regarding HVAC systems. This full-time position involves handling incoming calls, responding to emails, setting appointments, and maintaining accurate records. The role emphasizes a positive attitude and effective communication to ensure customer satisfaction and smooth office operations.
Responsibilities
- Handle incoming customer calls and inquiries regarding HVAC systems.
- Respond to customer emails promptly and professionally.
- Schedule appointments for service calls and maintain accurate records.
- Assist customers with questions and provide information about services offered.
- Ensure all paperwork is filed properly and up-to-date.
- Support the office team in various tasks as needed to maintain smooth operations.
Requirements
- 3+ years of related experience in customer service or call center environment.
- Strong typing skills and proficiency with Microsoft Office Suite.
- Excellent phone communication skills and proper phone etiquette.
Nice-to-haves
- Experience in HVAC systems or related fields.
- Ability to analyze information and solve problems effectively.
Benefits
- 50% company-paid health insurance
- Paid vacation after 1 year
- Paid holidays after 90 days
- Paid training
