Call Center Agent - Customer Service Associate

$18,720 - $31,200/Yr

Pernell - Goldsboro, NC

Full-time - Entry Level

Goldsboro, NC

Performing Arts, Spectator Sports, and Related Industries

About the position

The Call Center Agent - Customer Service Associate at Call Pernell, Inc. is responsible for providing exceptional customer service to clients regarding HVAC systems. This full-time position involves handling incoming calls, responding to emails, setting appointments, and maintaining accurate records. The role emphasizes a positive attitude and effective communication to ensure customer satisfaction and smooth office operations.

Responsibilities

• Handle incoming customer calls and inquiries regarding HVAC systems.
• Respond to customer emails promptly and professionally.
• Schedule appointments for service calls and maintain accurate records.
• Assist customers with questions and provide information about services offered.
• Ensure all paperwork is filed properly and up-to-date.
• Support the office team in various tasks as needed to maintain smooth operations.

Requirements

• 3+ years of related experience in customer service or call center environment.
• Strong typing skills and proficiency with Microsoft Office Suite.
• Excellent phone communication skills and proper phone etiquette.

Nice-to-haves

• Experience in HVAC systems or related fields.
• Ability to analyze information and solve problems effectively.

Benefits

• 50% company-paid health insurance
• Paid vacation after 1 year
• Paid holidays after 90 days
• Paid training