Call Center Agent/Customer Service

$31,200 - $37,440/Yr

Pediatric Eye Specialists - Fort Worth, TX

Full-time - Entry Level

Fort Worth, TX

Ambulatory Health Care Services

About the position

The Call Center Representative at Pediatric Eye Specialists, LLP plays a crucial role in managing patient communications and supporting the medical practice's operations. This full-time position involves handling a high volume of inbound and outbound calls, ensuring exceptional customer service, and maintaining the integrity of the scheduling system to optimize patient flow. The role requires strong organizational and communication skills, as well as proficiency in data entry and insurance verification.

Responsibilities

• Manage a large amount of inbound and outbound calls in a timely manner and maintain exceptional telephone etiquette at all times.
• Maintain accuracy and integrity of scheduling system to facilitate optimal patient flow.
• Transfer/route calls properly.
• Efficient and accurate data entry into computer.
• Verify insurance information.
• Maintain confidentiality of patient, staff and physician information.
• Assume duties of other office personnel when an absence occurs.
• Possess good organization and strong communication skills and have the ability to interact with a wide variety of people.
• Have exceptional multi-tasking abilities, professional conduct, and time-management skills.
• Be computer literate with a proficiency in Microsoft Office.
• Perform any other duties relating to the business operation of the medical practice that may be assigned by a physician or supervisor.

Requirements

• 2 years of experience in a medical office (Required).
• Proficiency in Spanish (Required).
• Strong organizational and communication skills.
• Ability to interact with a wide variety of people.
• Exceptional multi-tasking abilities and time-management skills.
• Computer literate with proficiency in Microsoft Office.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid holidays
• Paid time off