Call Center Agent/Customer Service

$46,509 - $53,810/Yr

Eye-To-Eye Communications - Salinas, CA

Part-time,Full-time - Entry Level

Remote - Salinas, CA

Professional, Scientific, and Technical Services

About the position

As a Call Center Agent/Customer Service representative at our public relations firm, you will serve as a vital link between our clients and the organization. This role involves handling inbound and outbound calls, providing accurate information, and ensuring a high level of customer satisfaction.

Responsibilities

• Respond to inbound calls and emails professionally and promptly.
• Make outbound calls to follow up on client inquiries, feedback, or campaigns.
• Clearly explain services, events, and initiatives to clients.
• Identify and resolve customer concerns efficiently.
• Escalate unresolved issues to the appropriate department while ensuring follow-up.
• Record and track customer complaints, ensuring timely and satisfactory solutions.
• Maintain a professional and courteous tone in all interactions.

Requirements

• High school diploma or equivalent.
• Basic computer skills.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to multitask and manage time effectively.

Benefits

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance