Call Center Agent -(Evening Shift)

$35,360 - $35,360/Yr

Capital Management Services - Amherst, NY

Full-time - Entry Level

Remote - Amherst, NY

Credit Intermediation and Related Activities

About the position

The Call Center Agent position at Capital Management Services involves handling inbound and outbound calls to assist customers who are behind on their credit card payments. The role focuses on providing excellent customer service, utilizing technology tools, and helping customers return to a current payment status. The position is full-time with evening shifts from Monday to Friday, and offers opportunities for career advancement and work-from-home options after meeting certain guidelines.

Responsibilities

• Make outbound calls to current customers who are behind on their credit card payments.
• Provide reminders and assistance to customers regarding their missed payments.
• Utilize customer service skills to help customers return to a current payment status.
• Efficiently navigate and leverage technology tools during calls.
• Maintain accurate data entry and typing skills during customer interactions.

Requirements

• Excellent communication skills.
• Strong customer service background.
• Experience in call center operations preferred.
• Ability to handle both outbound and inbound calls.
• Typing skills and data entry accuracy.

Nice-to-haves

• Multilingual or bilingual proficiency is a plus.
• Background in 1st party collections, debt resolution, and financial services.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from Home Opportunities
• Advancement Opportunities
• Referral Bonuses