Call Center Agent - In Office
$30,160 - $30,160/Yr
Unclassified - Cleveland, TN
posted 3 months ago
Full-time - Entry Level
Remote - Cleveland, TN
About the position
The Call Center Agent position is a full-time role based in Cleveland, TN, where the agent will provide customer service support to trade partners, consumers, and internal teams. The role involves handling calls, troubleshooting issues, selling products, and ensuring customer satisfaction. The position offers a hybrid work model, allowing agents to work from home on Fridays after training, with a focus on creating positive customer interactions.
Responsibilities
- Handle customer calls and assist with their issues.
- Perform basic troubleshooting for customer inquiries.
- Sell extended warranties and products to customers.
- Schedule services for customers as needed.
- Ensure customer satisfaction with every interaction.
Requirements
- High School Diploma or GED is required.
- At least one year of customer service experience in any field (retail, food service, hospitality, call center, etc.).
- Decent computer skills and comfort with using multiple programs.
- Ability to work full-time, scheduled for 40 hours a week.
Nice-to-haves
- Experience in a call center environment is a plus.
- Familiarity with troubleshooting customer issues is beneficial.
Benefits
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid training
- Vision insurance
