Call Center Agent/Medical Assistant

Parkview Health • Fort Wayne, IN

389d

About The Position

The Call Center Agent/Medical Assistant role at Parkview Health involves providing excellent customer service by answering incoming calls to assist patients and other contacts related to POHC care. The position requires maintaining professionalism and confidentiality while managing a high volume of calls. The agent will work collaboratively with team members to achieve organizational goals and ensure quality patient service.

Requirements

• High school graduate or equivalent with GED.
• Enrolled or graduated from an accredited Medical Assistant program, or have worked as a medical assistant for 3 of the last 5 years, or have work experience in Parkview Occupational Health for the last 12 months.
• Experience in understanding the usage of computers, including Microsoft.
• One year of direct customer service contact experience or both clinical and clerical experience in an occupational or employee health setting preferred.
• Ability to type 40 WPM with 98% accuracy.
• Knowledge of clinical and clerical operations, service excellence, and clinical quality initiatives preferred.

Nice To Haves

• Ability to communicate in a clear, concise, courteous, and professional manner.
• Exhibit quality vocal skills through speech rate, volume, enunciation, and pronunciation.
• Ability to communicate effectively and diplomatically within a multi-functional team.
• Demonstrates the ability to learn applications relevant to the position.

Responsibilities

• Answer incoming calls to assist patients and companies involved in POHC care.
• Maintain professionalism, courtesy, and confidentiality at all times.
• Work with team members to achieve call center and organizational goals.
• Provide quality patient service in a fast-paced environment.

Benefits

• Health benefits
• Paid time off
• Employee assistance
• Community vendor discounts
• Payroll deduction options
• Sign-on bonus for certified and uncertified Medical Assistants, LPN's, and RN's hired in part-time and full-time positions.
• Clinical Orientation
• Tuition assistance
• Certification reimbursement
• Parkview's Medical Assistant Advancement Pathway (MAAP)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED