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PGT Inovationsposted about 2 months ago
Full-time - Entry Level
Riverview, FL
Fabricated Metal Product Manufacturing
About the position
The Call Center Agent's primary responsibility is to set and confirm appointments by answering inbound calls and making outbound calls. Most of the shift will involve heavy phone work and entering lead information into Lead Perfection. Our system will automatically dial the next lead that needs to be contacted and it is the agent's responsibility to remain available as much as possible throughout their shifts to handle these calls.
Responsibilities
- Answer incoming calls and respond to web leads immediately to set sales appointments
- Confirm all appointments
- Review appointments and lead schedule daily
- Transfer any call that is not a sales call to the appropriate office
- Update appointments as needed
Requirements
- Excellent customer service skills
- Ability to use and speak on phone for long periods of time
- Excellent computer skills including using Microsoft Office
Benefits
- Weekly commission based on performance
- Increased bonus potential
