Call Center Agent - Service Department

Don McGill Auto Group - Houston, TX

Full-time - Entry Level

Houston, TX

About the position

The Call Center Agent position at Don McGill Toyota Houston is a full-time role within the service department, aimed at managing communications and scheduling for customer service needs. The ideal candidate will possess strong organizational and communication skills, be a self-starter, and have the ability to multitask effectively. While previous call center experience is preferred, it is not mandatory, making this an excellent opportunity for individuals looking to grow in a customer service environment.

Responsibilities

• Answering incoming calls
• Logging customer information into our software
• Scheduling service department appointments
• Responding to customer web-based requests
• Following up communication via phone and/or email
• Utilizing multiple computer programs effectively

Requirements

• High School diploma or GED
• 6 months to 1 year of customer service experience preferred
• Basic knowledge of Microsoft Office
• Strong interpersonal and communication skills
• Ability to meet deadlines

Nice-to-haves

• Service call center experience
• Computer proficiency using MS Office, email, and general internet

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid holidays
• Paid training