CALL CENTER AGENT
$38,960 - $38,960/Yr
State of Florida - Tallahassee, FL
posted about 1 month ago
Full-time - Entry Level
Tallahassee, FL
Executive, Legislative, and Other General Government Support
About the position
The Call Center Agent position at the Florida Department of Revenue is a vital role within the General Tax Administration program. The agent will assist taxpayers through telephone and written correspondence, addressing inquiries related to departmental billings, delinquencies, and various tax-related services. This position requires effective communication skills and the ability to resolve taxpayer issues efficiently while maintaining accurate records.
Responsibilities
- Assist taxpayers via telephone and written correspondence regarding departmental billings and delinquencies.
- Examine and update departmental or taxpayer records.
- Contact taxpayers or departmental personnel for final resolution of accounts.
- Assist taxpayers with inquiries regarding registration, e-services, filing obligations, and departmental rules.
Requirements
- Administrative, secretarial, clerical, or financial experience.
- Customer service experience.
- College education from an accredited institution can substitute for the required work experience.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Tuition waivers
- Paid sick and personal leave
- 10 paid holidays annually
- Retirement savings
