Call Center Agent

$33,280 - $52,000/Yr

Daily Dot Art - Dallas, TX

Full-time - Entry Level

Dallas, TX

About the position

The Call Center Agent at Daily Dot Art is responsible for managing inbound and outbound customer calls, assisting with inquiries, and providing support related to orders and services. This role requires excellent communication skills and a customer-first attitude, with the ability to thrive in a fast-paced environment.

Responsibilities

• Assist customers with inquiries about products, orders, and services.
• Provide accurate information and resolve customer issues efficiently.
• Process orders, returns, and exchanges as needed.
• Maintain detailed records of interactions in the company's database.
• Collaborate with other departments to resolve complex customer issues.
• Follow company policies and procedures to ensure compliance.

Requirements

• High school diploma or equivalent.
• Strong verbal communication and active listening skills.
• Ability to remain calm and professional in high-pressure situations.
• Proficient in Microsoft Office Suite and basic data entry.
• Excellent problem-solving skills and attention to detail.
• Ability to multitask and manage time effectively.

Benefits

• Competitive salary based on experience.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for professional development and career growth.
• Access to exclusive digital art resources and tools.