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Call Center Agent
$35,360 - $37,440/Yr
Elitecare Medical Centre - Dulles, VA
posted 2 months ago
Full-time - Entry Level
Dulles, VA
About the position
The Call Centre Agent at Elitecare Medical Centre serves as the first point of contact for patients, providing exceptional customer service both in person and over the phone. This role is crucial in managing patient interactions, scheduling appointments, and ensuring accurate record-keeping to support patient care.
Responsibilities
- Answer and manage incoming calls, schedule appointments, and provide information to patients.
- Maintain accurate patient records and ensure confidentiality.
- Coordinate with medical staff to support patient care and appointments.
- Handle patient inquiries and resolve issues promptly.
Requirements
- Previous experience in a reception or call center role, preferably in a medical setting (at least 2 years).
- Excellent communication and interpersonal skills.
- Ability to multitask and manage time effectively.
- Fluency in English is required.
- Proficient with computer systems and office software.
