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Call Center Agent
APR Consulting - Cypress, CA
posted about 2 months ago
About the position
The Call Center Agent position at APR Consulting Inc. is an entry-level role focused on providing customer service support in the automotive finance sector. The agent will handle inbound calls, assist customers with account updates, and contribute to customer satisfaction metrics. This is an onsite position located in Cypress, CA, with a pay rate of $22.00 to $22.50 per hour, depending on language proficiency. The role requires flexibility in scheduling and the potential for conversion to a permanent position based on business needs.
Responsibilities
- Handle inbound Customer Service calls (approximately 60+ phone calls daily)
- Assist customers with account updates (Due Date Changes, Address Changes, Name Changes, Extension Requests)
- Assist customers with monthly payments
- Provide payoff quotes to customers and dealerships
- Assist customers with their HFS/AFS.com accounts
- Effectively contribute to increasing Customer Satisfaction scores (meet qualitative objectives)
- Become a productive member of the department (meet quantitative objectives)
- Maintain enthusiastic and positive attitude
- Attendance - being here on time ready to work at the start of the shift
Requirements
- Must type at least 50 wpm
- Proficient with Microsoft Word and Excel
- Excellent verbal communication skills
- Ability to multi-task (talk and type simultaneously)
- Customer service oriented
- Self-starters
- Eager to learn
- Bilingual in Spanish is a plus
- Education: Associate's or Bachelor's degree
Nice-to-haves
- Experience in customer service and problem resolution preferred
Benefits
- Competitive hourly pay
- Potential for conversion to permanent position based on business needs
- Flexible scheduling options
