Call Center/AI Engineer - Remote
Duly Health And Care•Downers Grove, IL
466d•Remote
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About The Position
The Contact Center/AI Engineer is responsible for managing and optimizing the cloud contact center solution, specifically the Five9 platform. This role involves troubleshooting, developing call flow scripts, and providing support for voice-related technologies. The engineer will also handle service desk tickets and participate in on-call duties, ensuring optimal performance and reliability of the contact center systems.
