CALL CENTER ANALYST
Wayne County Government•Detroit, MI
447d•$39,930 - $51,431•Hybrid
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About The Position
The Call Center Analyst at Wayne County Government serves as the first point of contact for internal and external users experiencing service disruptions. This role is crucial in providing technical support, triaging alerts, and managing service requests to ensure effective communication and coordination among various IT groups. The analyst is responsible for delivering high-quality customer service while adhering to established service level objectives.
