Call Center Analyst
Forest Lawn Memorial-Parks & Mortuaries•Glendale, CA
336d•$100,000 - $135,000
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About The Position
Our Information Center is looking for a Call Center Analyst to join our team! The position provides technical, analytical and administrative support for the Information Center, currently comprised of AWS (telephony), 8x8, Salesforce, and Playvox WFM. Performs operational monitoring, data analysis, and quality assurance to assess the customer experience during their interaction with the call center employees in order to make recommendations to management for improvements.
