Call Center | Appointment Scheduler | WEEKLY PAY

$37,440 - $37,440/Yr

A part of the Lanphere Auto Group - Beaverton, OR

Full-time - Entry Level

Beaverton, OR

About the position

The Call Center Appointment Scheduler at Lanphere Auto Group is responsible for managing appointment scheduling for multiple dealerships, ensuring a customer-first approach in all interactions. This role involves handling a high volume of inbound and outbound calls, documenting conversations efficiently, and working collaboratively within a Business Development Center (BDC) team. The position offers competitive pay with commission-based earnings and requires a commitment to customer service excellence.

Responsibilities

• Manage appointment scheduling for Beaverton Honda, Beaverton INFINITI, Beaverton Kia, and Newberg Jeep Ram.
• Handle inbound and outbound calls in a high-volume call center environment.
• Document customer interactions quickly and efficiently via keyboard.
• Work collaboratively within a 11-person BDC team to achieve measurable success.
• Provide excellent customer service and maintain a customer-first mentality.

Requirements

• Strong customer service skills and a friendly phone voice.
• Ability to work full-time, including evenings and weekends.
• Dedication to the job and a strong work ethic.
• Ability to sit and work on computers/phones for at least eight hours per shift.

Nice-to-haves

• Background in sales, automotive service, or call centers.
• Bilingual in Spanish.

Benefits

• Weekly pay
• Medical, Dental, Vision, Pharmacy coverage
• Income replacement insurance (short- and long-term disability)
• Paid time off starting on day one
• Birthday off (BirthdayAway)
• Employee purchase plan for vehicles and services
• Employee assistance program
• Company-paid life insurance
• Flexible spending plan or health savings account
• Top rated 401(k) with employer match
• Years of Service Awards
• Pet insurance discount programs