Call Center Customer Service Agent

$39,520 - $45,760/Yr

Brothers Plumbing Heating And Electric - Denver, CO

Part-time - Entry Level

Denver, CO

Specialty Trade Contractors

About the position

The Call Center Customer Service Agent at Brothers Plumbing, Heating & Electric is responsible for providing exceptional customer service by handling inbound and outbound calls, converting them into appointments, and maintaining customer records. This role emphasizes a positive attitude and effective communication skills to enhance customer satisfaction and support the company's community-focused mission.

Responsibilities

• Convert inbound/outbound customer calls into appointments
• Respond to emails in a professional and timely manner
• Maintain customer records by updating account information using Service Titan
• Turn frustrated customers into raving fans of Brothers
• Perform outbound calls to schedule preventative maintenance and tune-ups
• Actively participate in ongoing training through meetings and company events

Requirements

• A positive can-do attitude
• Proficiency in English
• Strong computer skills for data entry and analysis
• Excellent customer service and communication skills
• Ability to handle phone calls with proper etiquette
• Must be a team player

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid holidays