Call Center / Customer Service IV

System One - Nashville, TN

Full-time - Entry Level

Nashville, TN

Administrative and Support Services

About the position

The Customer Service Representative IV role involves interacting with customers to provide information about products and services, handle inquiries, and resolve complaints. This position requires both inbound and outbound communication, ensuring customer satisfaction and effective problem resolution.

Responsibilities

• Determine customer issues and offer possible solutions or follow up as needed.
• Approve resolutions for service or billing complaints, including merchandise exchanges, refunds, and bill adjustments.
• Act as an escalation point for unresolved customer grievances and refer them to appropriate departments.
• Review, monitor, and audit customer interaction records, documenting inquiries, complaints, and actions taken.
• Gather and assess relevant information to validate complaints and identify possible causes.
• Solicit sales of new or additional services or products.

Requirements

• High School Diploma or GED
• 2-3 years of customer service-related experience
• Excellent verbal and written communication skills
• Attention to detail
• Strong customer service and interpersonal skills
• Ability to work independently and manage time effectively
• Proficiency in accurate documentation and record-keeping
• Previous experience with Microsoft Office applications (Word, PowerPoint)

Nice-to-haves

• Bilingual skills in French

Benefits

• Health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans
• Participation in a 401(k) plan