Call Center - Customer Service Rep - 6185600-7970

$38,480 - $38,480/Yr

Volt - Meridian, ID

Full-time - Entry Level

Meridian, ID

Administrative and Support Services

About the position

Volt is seeking an On-site Customer Service Representative for a seasonal role at a well-known healthcare facility in Meridian, Idaho. This position involves handling customer inquiries via phone, following a call script, and providing support in a fast-paced environment. The role requires strong communication skills and digital literacy, with a focus on customer service in the healthcare sector.

Responsibilities

• Receive and make calls following a call script.
• Provide customer service support in a healthcare setting.
• Utilize Microsoft Office Suite and other software applications for data entry and navigation.
• Demonstrate problem-solving skills and basic math abilities.
• Attend a 10-day paid training class before starting the role.

Requirements

• Previous experience in contact/call center or customer service roles.
• Familiarity with health insurance, Medicare Advantage, or medical office environments.
• Strong verbal and written communication skills.
• Proficiency in digital literacy and general computer skills.

Nice-to-haves

• Experience in a healthcare customer service role.
• Ability to work full-time hours with occasional overtime.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Term life insurance
• Short-term disability
• Accidental death and dismemberment (AD&D) insurance
• 401(k) plan
• Sick time
• Employee Assistance Program (EAP)