Call Center Customer Service Rep CSR

MMC Group - Newark, NJ

Full-time - Entry Level

Newark, NJ

1,001-5,000 employees

Administrative and Support Services

About the position

The Call Center Customer Service Representative (CSR) position at MMC involves responding to customer inquiries via phone and written correspondence, providing information about services, and resolving issues. This role is essential in maintaining customer satisfaction and requires adherence to company protocols and schedules.

Responsibilities

• Responds to telephone inquiries using standard scripts and procedures.
• Defines or resolves inquiries received either through written or telephone correspondence.
• Gathers information, researches/resolves inquiries and logs customer calls.
• Communicates appropriate options for resolution in a timely manner.
• Performs customer needs analysis and informs customers of services and resources available to them.
• Maintains adherence (attendance, punctuality, use of AUX time).
• All other duties as assigned.

Requirements

• Must complete training from Monday to Friday, 9 am to 5 pm for 3 weeks.
• Ability to work Monday through Friday, 8:30 am to 5:30 pm and Saturday 8:55 am to 2:05 pm after training.
• Must be able to work every other Saturday with a day off during the week.
• Must clear both criminal background and drug screen.

Benefits

• Equal opportunity employer
• Career development opportunities