Call Center Customer Service Representative - Maitland, FL (8298)

$37,440 - $39,520/Yr

Ars/Rescue Rooter - Altamonte Springs, FL

Full-time - Entry Level

Altamonte Springs, FL

5,001-10,000 employees

Specialty Trade Contractors

About the position

The Call Center Customer Service Representative role at American Residential Services involves providing exceptional customer service in a fast-paced environment. The representative will handle incoming and outgoing customer requests, ensuring issues are resolved promptly while maintaining a high standard of communication and customer satisfaction. This position is located in a state-of-the-art call center that operates 24/7, offering various shifts including nights and weekends.

Responsibilities

• Professionally handle incoming and outgoing requests from customers to ensure issues are resolved promptly and thoroughly.
• Provide quality service and support in areas such as scheduling appointments, processing credit card payments, and data entry.
• Maintain a balance between company policies and customer benefits in decision-making.
• Attend and participate in ongoing comprehensive training to enhance customer service skills.
• De-escalate customer concerns effectively.

Requirements

• Customer service experience required, preferably in a call center environment.
• Ability to provide exceptional customer service delivery with both inbound and outbound calls.
• Strong decision-making and analytical abilities.
• Demonstrated passion for excellence in treating and caring for customers.
• Pleasant, patient, and friendly attitude with a strong work ethic.

Nice-to-haves

• Bilingual English/Spanish fluency is a plus.
• Willingness to work a flexible schedule and possible weekend rotations.

Benefits

• 401(k) with weekly match contribution
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Company-paid life insurance policy
• Short-term and long-term disability insurance
• Discount programs with partnered accounts