Call Center Customer Service Representative/Remote Must Reside in WA

$33,862 - $33,862/Yr

Symphony Placements - Everett, WA

Part-time - Entry Level

Remote - Everett, WA

Administrative and Support Services

About the position

The Call Center Customer Service Representative position at Symphony Placements is a part-time, contract role focused on conducting surveys and providing customer service. The role is designed for individuals seeking a long-term career opportunity rather than a temporary job, with the potential for permanent hire after a successful probationary period. Candidates must reside in Washington State and be available for evening and weekend shifts.

Responsibilities

• Conduct surveys over the telephone and accurately record responses using a computer-aided telephone interviewing (CATI) system.
• Provide excellent customer service and support to callers.
• Maintain good attendance and quality work to meet probationary requirements.
• Develop valuable skills and contribute to a dynamic work environment.

Requirements

• At least one year of customer service experience.
• Preferably one year of call center experience.
• High school diploma or GED is required.
• Good communication skills.
• Basic computer skills.
• Ability to pass a reading assessment and background check.

Nice-to-haves

• Experience in a call center environment is preferred.

Benefits

• Work from home opportunity.
• Potential for permanent hire after probationary period.
• Overtime pay as needed.