Call Center Customer Service Representative

$46,280 - $49,400/Yr

Burrtec - Fontana, CA

Full-time

Fontana, CA

1,001-5,000 employees

About the position

The Customer Service Representative at Burrtec Waste Industries, Inc. plays a crucial role in providing exceptional customer service by interacting with customers via telephone and face-to-face. This position involves managing customer accounts, resolving complaints, and ensuring customer satisfaction while adhering to company guidelines.

Responsibilities

• Assist customers by starting new accounts and canceling or changing service levels.
• Answer basic service-related questions and effectively communicate available services and associated costs.
• Start and/or discontinue service by eliciting information from customers.
• Perform data entry tasks to enter information into the in-house system.
• Follow proper phone etiquette and procedures in accordance with Burrtec's guidelines.
• Utilize the in-house system to enter information regarding service/account status.
• Resolve customer complaints tactfully and effectively, providing options for resolution.
• Assist walk-in customers, process payments, and perform cash register functions.
• Generate work orders and submit them to operations for various service requests.
• Resolve billing disputes and explain account history to customers.
• Process temporary service requests and ensure accurate information is conveyed to customers.
• Handle return mail and resubmit bills with accurate customer information.
• Process returning contracts and ensure proper procedures are followed.
• Print invoices and process refund requests according to procedures.
• Audit credit balances.

Requirements

• Previous customer service experience is required.
• Previous call center experience is preferred.
• Strong customer service orientation and interpersonal skills.
• Good oral and written communication skills.
• Good listening skills and ability to elicit information.
• Ability to establish and maintain professional relationships with customers and co-workers.
• Flexibility and ability to handle multiple tasks.
• Detail-oriented with a concern for quality.
• Computer skills and ability to operate a 10-Key calculator.

Nice-to-haves

• Experience in a call center environment.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid holidays