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Call Center - Customer Service Representative
$35,360 - $37,440/Yr
Morrison Heating & Cooling - Caseyville, IL
posted 2 months ago
Full-time - Entry Level
Caseyville, IL
Specialty Trade Contractors
About the position
The Call Center Customer Service Representative at Academy Air is a full-time role focused on providing exceptional customer service and support. The position involves engaging with customers through calls, managing inquiries, and ensuring customer satisfaction while contributing to the company's growth and stability. The role offers opportunities for professional development and a supportive work environment.
Responsibilities
- Call customers from the prior day for quality checks.
- Call maintenance customers and schedule visits.
- Call on customer lists to offer promotions.
- Follow up on reviews, both positive and negative.
- Provide general inbound customer service.
Requirements
- Previous customer service experience is required.
- 1+ years of call center experience is mandatory.
- Proficiency with computers, especially software applications including MS Word, email, and CMS.
- Strong written and verbal communication skills.
- Exceptional interpersonal and rapport-building skills.
- Strong time management and organizational skills.
Nice-to-haves
- Previous telemarketing/sales experience is a plus.
- Ability to multitask effectively.
- Proficiency in problem analysis and problem solving.
Benefits
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid holidays
- Paid time off (PTO)
