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Call Center Customer Service Representative
$31,200 - $31,200/Yr
First Nations Community Healthsource - Albuquerque, NM
posted 2 months ago
Full-time - Entry Level
Albuquerque, NM
Social Assistance
About the position
The Call Center Customer Service Representative at First Nations Community HealthSource is responsible for performing and coordinating various administrative tasks and collection activities within a healthcare setting. This role involves interacting with patients, scheduling appointments, and assisting with billing operations, all while ensuring a high level of customer service, particularly for patients from diverse cultural backgrounds.
Responsibilities
- Answer phone calls and respond to patient inquiries.
- Schedule patient appointments and manage appointment reminders.
- Collect payments and assist with billing processes.
- Utilize clinic software for tracking and data collection.
- Collaborate with clinic staff to support daily administrative operations.
Requirements
- Bilingual in English and another language.
- Customer service experience, preferably in a medical office setting.
- High school diploma or GED.
- Basic computer skills.
- Familiarity with medical terminology.
Benefits
- Health insurance
- Dental insurance
- 401(k)
- Paid time off
- Vision insurance
- 401(k) matching
- Life insurance
