Call Center Customer Service Representative

Rdi Corporation - Milford, OH

Full-time - Entry Level

Milford, OH

1,001-5,000 employees

Professional, Scientific, and Technical Services

About the position

The Call Center Customer Service Representative at RDI Corporation is responsible for providing exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction through various communication channels including phone, email, and chat. This role emphasizes the importance of effective communication, multitasking, and a positive attitude while meeting performance targets and utilizing technology to track customer interactions.

Responsibilities

• Act as the go-to person for customers by providing information regarding products and services, answering questions, and resolving inquiries or concerns via phone, email, and chat.
• Receive inbound calls or make outbound calls; identify and assess customers' needs to exceed customer satisfaction at first point of contact.
• Meet personal/customer service targets, KPIs, and call handling quotas based on program specifics.
• Utilize computer and business software programs such as email, internet, chat tools, and CRMs to track customer interactions and notes.

Requirements

• Customer Service or Call Center experience with a focus on ensuring customer satisfaction in each interaction.
• Strong communication skills with a positive attitude and a desire to go above and beyond for customers.
• Ability to multitask effectively while assisting customers via phone, email, and chat.
• Must attend all scheduled training with 100% attendance required.
• Strong people skills, being friendly, empathetic, and a good listener.
• Tech-savvy with the ability to toggle between multiple computer systems including Microsoft Office Suite and client CRM systems.

Benefits

• Competitive pay
• Medical, Dental, and Vision Insurance
• 401k with company match
• Company Paid Holidays and PTO
• Corporate gym membership discounts
• Tuition discounts and training programs
• Onsite Fitness Center
• Participation in company events
• Support for community charities through volunteer efforts and donations