Call Center Customer Support Representative

$30,000 - $30,000/Yr

One Touch Direct - Tampa, FL

Full-time - Entry Level

Tampa, FL

Administrative and Support Services

About the position

The Call Center Customer Support Representative at OneTouch Direct is responsible for providing exceptional customer service to AT&T FirstNet business clients, primarily first responders. This role involves handling inbound calls, resolving customer issues, and ensuring a positive customer experience. The position offers opportunities for professional growth and is set in a supportive and inclusive work environment.

Responsibilities

• Provide inbound customer service for AT&T business First Responders.
• Resolve issues and consistently provide a great customer experience.
• Ensure consumer satisfaction by handling complaints and inquiries.
• Determine the quickest, most effective ways to answer client or customer questions.
• Escalate queries and concerns when necessary.

Requirements

• High School Diploma or equivalent is required.
• Respect and maintain customer and client confidentiality.
• Excellent communication and written skills.
• Passionate about resolving issues and creating a great customer experience.
• Dynamic personality with high energy.
• Ability to handle escalated issues.

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Opportunities for advancement